Shipping policy
Last Updated: 21/09/2026
At Elite Refined, our top priority is making sure your items are delivered safely and as quickly as possible. We ship to over 35 countries and are committed to a smooth and timely delivery experience.
Shipping Coverage
We currently ship to the following countries:
United States, United Kingdom, Canada, Australia, Germany, France, Netherlands, Italy, Spain, UAE, Saudi Arabia, Pakistan, and more.
Shipping Rates
| Shipping Method | Order Value | Shipping Cost | Processing Time | Shipping Time |
|---|---|---|---|---|
| Standard | Any order value | $5.99 USD | 1-3 Business Days | 6-12 Business Days |
| Express | Any order value | $9.99 USD | 1-3 Business Days | 6-8 Business Days |
Flat-rate shipping applies to every order: $5.99 USD for Standard and $9.99 USD for Express, with no minimum order value and no hidden charges. Your rate is calculated automatically at checkout.
Order Cutoff Time: 6:00 PM (EST) Monday-Friday
Note: Most orders are delivered within 9-15 days from the order date.
Shipping Timelines
Estimated Delivery Time = Processing Time + Shipping Time
Carriers We Use
We ship using USPS, UPS, FedEx, and DHL - depending on the destination and shipping conditions.
Shipping Delays
Shipping estimates are based on your location and current order volume. Delays may occur due to:
- Customs clearance
- Incorrect/incomplete addresses
- Weather disruptions or peak season traffic
If delays occur, we will communicate updates via email.
Important Notes
- Please ensure your shipping and billing addresses are accurate before placing your order.
- If a mistake is discovered after dispatch, we cannot process a refund until the product is returned to us.
- For out-of-stock items, restocking may take up to 2 weeks. We will notify you immediately if any delay affects your order.
Need Help?
For shipping questions or to check the status of your order, contact us:
Email: support@eliterefined.com
Phone: +1 302-329-5518
Address: 2803 Philadelphia Pike, Suite B-577, Claymont, DE 19703, USA
We are here Monday to Saturday, 8:00 AM - 6:00 PM (EST), and usually respond within 1 business day.