Refund policy

Last Updated: [23/07/2025]

Your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help with a clear and fair return process.

Return Eligibility

You have 30 days from the date of delivery to request a return. After 30 days, we cannot offer a refund or exchange.

To be eligible for a return:

— Item must be unused and in its original condition

— Original packaging must be intact

— Proof of purchase must be provided

Please do not return your item to the manufacturer.

Non-Returnable Items

We do not accept returns for:

— Items returned after 30 days

— Used, damaged, or altered products

— Items with missing parts not due to our error

Partial refunds may be granted for:

— Items not in original condition

— Items returned late without prior approval

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Double-check your bank account

2. Contact your credit card company — processing may take time

3. Still no update? Email us at support@eliterefined.com

Exchanges

We currently do not offer exchanges. If you'd like a different item, please return the original and place a new order.

Return Shipping

— You are responsible for return shipping costs

— Use a trackable shipping service or shipping insurance

— We are not liable for lost or undelivered return shipments

 Contact Us

Have questions? We’re happy to help.

Email: support@eliterefined.com
Phone: +1 302-329-5518
Address: 2803 Philadelphia Pike, Suite B-577, Claymont, DE 19703, USA
Support Hours: Monday–Saturday, 8:00 AM – 6:00 PM (EST)

We aim to respond within 1–2 business days.